Shipping Policy
Shipping Policy – VIVALLI
Last Updated: October 8, 2026
At VIVALLI, we believe that a seamless shopping experience includes reliable and transparent delivery.
We offer Free Worldwide Shipping to supported destinations, allowing you to enjoy our handbag collections wherever you are.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays will normally begin processing on the next applicable business day.
Processing times may be extended during periods of high demand, promotional campaigns, or circumstances beyond our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations and Estimated Delivery Times
VIVALLI ships internationally to supported countries and regions.
Our estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| European Union | 4–7 business days |
| United Kingdom | 3–5 business days |
| Rest of the World | 7–14 business days |
These are provisional estimates and must be confirmed against the shipping services used by VIVALLI.
Delivery estimates include order processing and carrier transit, unless otherwise stated at checkout.
Delivery times may vary due to customs clearance, carrier operations, public holidays, local delivery conditions, or other circumstances beyond our reasonable control.
Any delivery period specifically agreed at checkout will take precedence over general estimates in this policy.
3. Free Worldwide Shipping
VIVALLI offers Free Standard Worldwide Shipping on eligible orders to supported destinations.
No minimum purchase amount is required for qualifying standard shipping.
If an optional expedited shipping service is offered, any additional charge will be displayed before checkout is completed.
Free shipping does not necessarily include import duties, customs charges, or taxes imposed by the destination country.
Any applicable charges will be disclosed as required by law.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link, where tracking is available.
Tracking updates may take some time to appear after the shipping carrier receives the package.
If you have difficulty locating your tracking information, please contact:
5. Customs, Import Duties, and Taxes
International orders may be subject to customs procedures, import duties, local taxes, or other charges imposed by the destination country.
Where such charges are not included in the price paid at checkout, customers may be responsible for them, provided this has been clearly disclosed before purchase and is permitted by applicable law.
Any taxes or duties collected directly by VIVALLI will be identified during checkout.
Customs clearance procedures may affect delivery estimates.
We recommend reviewing the applicable import requirements in your country before placing an order.
6. Shipping Restrictions
Shipping availability may vary depending on destination country regulations, carrier restrictions, and logistical conditions.
Certain destinations, including P.O. boxes or military addresses, may not be supported by the selected shipping carrier.
If we cannot fulfill an order to the address provided, we will contact you to discuss the available options.
If an order cannot be fulfilled, any payment collected for the canceled order will be refunded in accordance with applicable law.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update your shipping information before dispatch.
Once an order has been shipped, address modifications may not be possible.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to a requested redelivery, where permitted by law and agreed to in advance.
This does not affect statutory consumer rights.
8. Delayed Deliveries
Although we work to provide timely delivery, occasional delays may occur.
If your order has not arrived within the estimated delivery period, please contact our support team.
We will investigate the shipment and assist in resolving the issue.
European Union Customers
For consumers in the European Union, unless a different delivery period has been agreed, goods must generally be delivered within 30 days after the conclusion of the sales contract.
If delivery does not occur within the agreed or legally applicable period, consumers may exercise their statutory remedies, including requesting delivery within an appropriate additional period and, where legally permitted, terminating the contract and receiving reimbursement.
9. Lost or Damaged Packages
If your order is lost during transit or arrives damaged, please contact us promptly.
Email: contact@vivallibags.com
Please include:
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Your order number.
-
A description of the issue.
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Photographs of the damaged item or packaging, where available.
We will investigate the issue with the shipping provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.
Where required by law, VIVALLI remains responsible for the goods until they are delivered to the customer or a person designated by the customer.
Customers will not be required to resolve a carrier dispute independently before exercising their statutory rights against VIVALLI.
10. Returns and Refunds
VIVALLI offers a standard 14-calendar-day return request period following delivery, subject to our Refund & Return Policy.
Customers in the European Union and other jurisdictions retain any additional mandatory cancellation and consumer protection rights.
For complete information about returns, refunds, and withdrawal rights, please consult our Refund & Return Policy on our website.
11. Contact Information
For questions regarding shipping, delivery estimates, tracking, or order assistance, please contact:
VIVALLI – Customer Support
Operated by: FQ Group Holdings LLC
Country of Establishment: United States
Email: contact@vivallibags.com
Website: https://vivallibags.com
We are committed to providing clear shipping information and assisting customers throughout the delivery process.